FAQ's
Orders & Purchasing
Can I modify or cancel my order after it has been placed?
We begin processing orders shortly after they are submitted. If you need to make changes or cancel an order, please contact our Customer Support team as soon as possible. While we will do our best to accommodate your request, changes cannot be guaranteed once an order has entered processing or shipment.
How can I check the status of my order?
Once your order ships, you will receive a shipping confirmation email containing tracking information. If you have questions regarding your order status, please contact our Customer Support team.
Do I need to create an account to place an order?
No. You may complete your purchase as a guest. Creating an account allows you to view order history, save addresses, and enjoy a faster checkout experience.
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, PayPal, and other payment methods displayed at checkout.
Do you charge sales tax?
Sales tax is collected where required by applicable state and local laws. The final tax amount will be calculated during checkout based on your shipping address.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying orders within the contiguous United States.
How long does shipping take?
Most orders are processed within 1–2 business days. Standard delivery typically arrives within 5–7 business days after shipment.
Do you ship outside the United States?
Currently, shipping availability may vary by product and destination. Please contact Customer Support if you require delivery outside the continental United States.
Why did my order arrive in multiple shipments?
Many products ship directly from different manufacturers or warehouse locations. As a result, items purchased together may arrive separately.
Do you offer expedited shipping?
Expedited shipping may be available on select products. Shipping options and costs will be displayed during checkout.
What should I do if my package is delayed?
Shipping carriers occasionally experience delays due to weather, holidays, or operational issues. If your tracking information has not updated for several days, please contact us for assistance.
Returns & Refunds
What is your return policy?
Most products may be returned within 30 days of delivery, provided they are unused, uninstalled, and returned in their original packaging.
Do you charge restocking fees?
Some manufacturers impose mandatory restocking fees on returned merchandise. These fees vary by brand and may be deducted from the refund amount. Any applicable fee will be communicated during the return authorization process.
How do I start a return?
Please contact Customer Support to obtain a Return Merchandise Authorization (RMA) number before returning any item.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 5–10 business days to the original payment method.
Are shipping charges refundable?
Original shipping charges and return shipping costs are generally non-refundable unless the return is the result of a shipping error, manufacturer defect, or damage in transit.
Can I return an installed fixture?
Installed, altered, assembled, or modified fixtures may not be eligible for return.
Damaged, Missing, or Defective Items
What should I do if my order arrives damaged?
Please inspect all shipments upon delivery. If your item arrives damaged, contact us within 48 hours and provide photographs of the product, packaging, and shipping label.
What if parts are missing from my fixture?
Contact our support team with your order number and a description of the missing components. We will work with the manufacturer to obtain replacement parts whenever possible.
My fixture stopped working. What should I do?
Many products are covered by a manufacturer's warranty. Contact us with your order information and photos, and we will assist with warranty support.
Product Information
Are your fixtures dimmable?
Many of our lighting fixtures are dimmable when paired with compatible bulbs and dimmer switches. Product specifications will indicate dimming compatibility.
Are bulbs included?
Some fixtures include integrated LED technology or bulbs, while others require separate bulb purchases. Please review the product specifications for details.
What is an integrated LED fixture?
Integrated LED fixtures contain built-in LED technology and do not require traditional light bulbs. These fixtures are designed for long life, energy efficiency, and consistent performance.
What color temperature should I choose?
- 2700K–3000K: Warm, comfortable lighting for living rooms and bedrooms
- 3500K–4000K: Neutral lighting for kitchens and offices
- 5000K+: Bright daylight appearance for task-oriented spaces
How do I know what size chandelier I need?
As a general guideline, add the room's length and width in feet. The total equals the recommended chandelier diameter in inches.
Example: 12' × 14' room = approximately 26" chandelier diameter.
How high should I hang a chandelier over a dining table?
Most chandeliers should hang approximately 30–36 inches above the tabletop when ceilings are 8 feet high.
Can your fixtures be installed on sloped ceilings?
Many chandeliers and pendant lights are compatible with sloped or vaulted ceilings. Please review the product specifications or contact us before purchasing.
Are outdoor fixtures weather-resistant?
Outdoor fixtures are rated for specific environments such as damp locations or wet locations. Always verify the fixture's rating before installation.
Ceiling Fans
Can ceiling fans be installed on sloped ceilings?
Many ceiling fans can be adapted for sloped ceilings using compatible downrods and mounting systems.
Do your ceiling fans include remote controls?
Many models include remotes, wall controls, or smart-home compatibility. Refer to the product description for included accessories.
How do I choose the right ceiling fan size?
- Up to 75 sq. ft. = 29–36 inches
- 76–144 sq. ft. = 36–42 inches
- 145–225 sq. ft. = 44–50 inches
- 226–400 sq. ft. = 52–60 inches
House Numbers
Are illuminated house numbers weatherproof?
Yes. Our illuminated address numbers are designed for outdoor installation and are built to withstand typical weather conditions when installed according to instructions.
Do illuminated house numbers require hardwiring?
Requirements vary by model. Product specifications will indicate whether hardwiring, low-voltage wiring, or plug-in power is required.
Are illuminated house numbers visible at night?
Yes. Illuminated house numbers are designed to improve nighttime visibility and curb appeal.
Installation & Technical Support
Do you offer installation services?
We do not provide installation services directly. We recommend hiring a licensed electrician for installation of hardwired fixtures.
Can I install a fixture myself?
While some products are suitable for experienced DIY installation, hardwired fixtures should generally be installed by a qualified electrician.
Do you provide installation instructions?
Yes. Installation instructions are included with most products and may also be available electronically upon request.
Trade & Commercial Projects
Do you offer discounts for designers, builders, or contractors?
Yes. We may offer special pricing for qualified trade professionals and large-volume orders. Contact us for more information.
Can you help with large commercial projects?
Yes. Our team can assist with product selection, quotations, and bulk purchasing for residential and commercial projects.
Contact Us
How can I reach Customer Support?
Phone: 650-834-9600
Email: support@modernlights.com
Business Hours: Monday – Friday 8:00 AM – 5:00 PM CST
Our team is committed to providing fast, knowledgeable support for all product, order, and warranty inquiries.