FAQ
Frequently Asked Question
What types of lighting fixtures do you offer?
We specialize in modern and specialty lighting fixtures, including backlit address numbers, chandeliers, pendant lights, wall sconces, outdoor lighting, and more.
Are your products energy-efficient?
Many of our fixtures are designed with energy efficiency in mind, including LED options. Check the product details for specifics.
How do I place an order?
Simply add your desired items to your cart and follow the checkout process. For assistance, our customer service team is available.
Where do you ship?
We currently ship across the United States. For international orders, please contact us for availability.
What are the shipping costs?
Shipping costs are calculated based on your location and the weight of your order. Free shipping may apply to orders over a certain amount.
How long does shipping take?
Most orders are processed within 2-3 business days. Delivery times vary depending on your location and the shipping method chosen.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please review our Return Policy for more details.
Do your products come with a warranty?
Yes, all of our fixtures come with a limited warranty. Specifics vary by product—check the product details or contact us for more information.
How do I initiate a return?
Contact our support team at support@modernlights.com to start the return process.
What if my product arrives damaged?
Inspect your package upon delivery. If an item is damaged, notify us within 7 days for a replacement or refund.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer bulk discounts?
Yes, we provide discounts for large orders. Contact us for a custom quote.
Can I customize the finish or size of a fixture?
Customization options are available for select products. Check product details or reach out for more information.
How can I contact customer service?
You can reach us via email at support@modernlights.com or call us at (650) 834-9600 during business hours.
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